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Comments, messages, sentiment, and moderation in one place.
Hide a comment from public view on the network without deleting it, and unhide it later if you change your mind. You hide comments one at a time from the Inbox.
The Inbox brings comments, mentions, and direct messages from all your connected accounts into one place. You can read a post’s activity two ways — as individual items or as a threaded conversation.
From a conversation you can reply, moderate comments, and assign the conversation to a teammate. Which actions you see depends on your permissions and the network.
Sentiment analysis scores the tone of incoming messages so you can spot what needs attention. It’s a paid upgrade enabled per organization, and it’s purely descriptive — it never routes, assigns, or changes a message’s status.
Assign conversations to teammates, mark them Open, Closed or Muted, see who has done what in each conversation, and save filtered Inbox views you can share with your team.
Help and answers for the CivAll civic engagement platform — publishing, archiving, websites, and more.
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