Why accounts detach
A detach means CivAll can no longer act on the account’s behalf. Common causes:
- The platform password was changed.
- The connecting person revoked the app’s access, or removed the app.
- That person’s admin/page role was removed on the platform.
- Permissions were reduced during a previous connection (only some features may break).
- The access token simply aged out — Meta typically requires re-login roughly every 90 days.
- An Instagram account was unlinked from its parent Facebook page.
Warning
Reconnect promptly. While an account is detached, its scheduled and recurring posts will fail at their send time — they’re not paused or automatically retried. After reconnecting, check the Planner for failed posts and reschedule anything that still matters.
How to reconnect
- Go to Accounts (reconnecting requires both Social Accounts permissions, Add and Manage).
- Find the account whose Status shows Expired or Revoked, open the menu at the end of its row, and choose Reconnect.
- Sign in through the platform’s authorization flow, exactly as you did when first connecting, and grant all requested permissions.
- Confirm the correct account reconnected. On success CivAll confirms the account was reconnected and the warning clears from the Status column.
Accounts pending reconnect don’t block the rest of your work — you can reconnect them when convenient.
Per-platform notes
- Instagram follows Facebook. You can’t reconnect Instagram on its own — reconnect (and grant access to) its parent Facebook page. If the Facebook page’s access breaks, its Instagram account detaches too.
- Sign in as the right account. Reconnect fails if you authenticate as a different handle, channel, or user than the one on file — a common slip with personal vs. brand/agency logins (X handles, YouTube channels).
- You need the right platform role. If your page/admin role was removed on the platform, reconnect is denied until it’s restored.
- Watch for pop-up blockers. The reconnect window is a pop-up. If your browser blocks it, CivAll tells you the reconnect window was blocked — allow pop-ups for CivAll, then choose Reconnect again.